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Post by ucrenegade on Feb 26, 2014 14:11:23 GMT -5
1. Wal-Mart Stores, Inc (WMT) > Customer satisfaction score: 71 > Industry: department and discount > 2012 U.S. retail sales: $328.7 billion (the most)
No retailer had a worse ACSI score than Wal-Mart's 71 for customer satisfaction. Not only did the company have the lowest score of any department or discount store, but it also scored just 72 when graded as a supermarket -- the lowest in that sector as well. ForeSee also rated the giant retailer’s relationship with customers poorly, despite high customer satisfaction for mobile and web business. Although employees and advocates continue to clamor for better benefits and higher minimum wage, Wal-Mart remains a retail powerhouse. In 2012, the company’s U.S. sales totaled nearly $329 billion, more than three times the second highest selling retailer, Kroger.
I agree why people continue to shop here i have no idea............they killed the mom and pop shops and kill city economies they move into and they rarely have the lowest prices anymore half the time the crap they sell is junk.
I bought some book shelves from them and they barely lasted a year the stuff is so flimsy and poorly made.
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